Frequently Asked Questions
General Questions
What is an eSIM?
An eSIM is a digital SIM that allows you to activate a mobile network plan without using a physical SIM card. It is built into compatible devices and can be programmed remotely.
How does eSIM work?
An eSIM works like a physical SIM but is embedded inside your phone. You can download a mobile network profile, switch carriers, or activate a new plan without needing a physical SIM card.
What are the benefits of using an eSIM?
An eSIM is a digital SIM that allows you to activate a mobile network plan without using a physical SIM card. It is built into compatible devices and can be programmed remotely.
Which devices support eSIM?
Many modern smartphones, tablets, and smartwatches support eSIM. Some popular models include:
- Apple: iPhone 11 and later, iPad Pro, Apple Watch
- Samsung: Galaxy S20 and later, Z Flip/Fold series
- Google: Pixel 3 and later
- Others: Lenovo, Microsoft Surface, and more
Check our full device compatibility list for details.
How do I check if my phone supports eSIM?
Go to Settings > Cellular/Mobile Data. If you see an option to Add eSIM or Download a SIM, your phone is eSIM-compatible.
Activation & Setup
Activation & Setup
- Purchase an eSIM plan from our website.
- Scan the QR code sent to your email.
- Follow the on-screen instructions to install the eSIM profile.
- Enable the eSIM and start using it instantly.
Can I use multiple eSIMs on one device?
Yes! Many devices allow multiple eSIM profiles, but you can only use one eSIM at a time. Some newer iPhones support two eSIMs simultaneously.
How do I switch between different eSIM profiles?
Go to Settings > Cellular/Mobile Data, select your preferred eSIM, and enable it. You can switch anytime without inserting a physical SIM.
What should I do if my eSIM activation fails?
- Make sure you have internet access (Wi-Fi or mobile data) during setup.
- Restart your device and try again.
- Check if the QR code has expired.
- Contact our support team for assistance.
Can I transfer my eSIM to a new phone?
No, eSIMs are device-specific. If you change phones, you may need to request a new QR code from your eSIM provider.
Using eSIM for Travel
Can I use an eSIM while traveling abroad?
- Yes! eSIMs are great for international travel. Simply buy a local eSIM plan for your destination and avoid expensive roaming charges.
Can I have both a local and an international eSIM?
- Yes! Most modern phones support Dual SIM mode, allowing you to use a local SIM/eSIM and a travel eSIM simultaneously.
How do I switch back to my home network after traveling?
- Go to Settings > Cellular/Mobile Data and select your home eSIM. You can also delete the travel eSIM if you no longer need it.
Do I need to remove my primary SIM to use an eSIM?
- No, you can keep your primary SIM and add an eSIM. If your phone supports Dual SIM, you can use both at the same time.
Troubleshooting & Security
What happens if I reset my phone?
- A factory reset will delete your eSIM. You may need to request a new QR code from your provider to restore service.
How do I delete an eSIM from my phone?
- Go to Settings > Cellular/Mobile Data
- Select the eSIM you want to remove
- Tap Remove eSIM or Delete Profile
Is an eSIM more secure than a physical SIM?
Yes! eSIMs are more secure because:
- They cannot be removed if your phone is lost or stolen.
- They support remote locking and security features.
- They are protected against SIM swap fraud.
What should I do if my eSIM stops working?
- Check if your eSIM plan is still active.
- Restart your phone and check network settings.
- Try reinstalling the eSIM profile.
- Contact our support team for further assistance.
Pricing & Support
How much does an eSIM cost?
- The cost of an eSIM depends on the plan and country. We offer various plans to fit different needs, from daily travel plans to unlimited data packages. Check our pricing page for details.
by people who love to travel. Yaalo 2025 ®