At Yaalo, we are committed to delivering a smooth and reliable experience. This refund policy outlines clear guidelines for refund eligibility, processes, and exceptions, ensuring transparency in rare cases where a refund request is necessary.
Refund Eligibility and Conditions
Coverage Issues: If the eSIM cannot be installed due to network coverage limitations, you may request a refund or plan change.Technical Issues: Refunds are possible only if the issue originates from Yaalo and no data has been consumed.Data Package Validity: No refunds are issued for unused data once the plan validity period expires.Accidental Purchases: No refunds are available once the eSIM has been installed or used.Incorrect Charges: Billing disputes must be reported within 12 days of purchase with clear justification.Fraudulent Activities: Yaalo reserves the right to deny refunds in cases of suspected abuse, policy violations, or fraud.Phone Compatibility: Customers must verify device eSIM compatibility prior to purchase. Refunds are not issued for incompatibility.One-Time Purchase: All eSIM purchases are one-time and non-refundable.Virtual Numbers: Virtual numbers do not support WhatsApp or similar platforms. Failure to receive OTP codes is not refundable.Process for Requesting a Refund
Time Frame: Refund requests must be submitted within 30 days of purchase.Cooperation: Customers must cooperate promptly during troubleshooting for refund eligibility.Notification: Submit refund requests via email to [email protected] with all relevant purchase details.Exceptions and Specific Scenarios
Unauthorized Purchases: Subject to investigation and internal approval.Modification Requests: No plan modifications or customizations are permitted after purchase.Service Suspension: Temporary or permanent service suspension may occur without notice and is not refundable.Refund Deadline: No refunds are permitted after 60 days from the purchase date, regardless of installation status.Additional Terms
Fair Usage Policy: Applies to all eSIM bundles and plans.Liability Disclaimer: Yaalo is not responsible for network outages or third-party carrier disruptions.Warranty Disclaimer: Continuous network availability is not guaranteed.Contact and Support
For questions or assistance regarding refunds, please contact our support team at [email protected]. We are here to ensure a smooth and hassle-free experience.
